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SHIPPING & RETURNS

SHIPPING POLICY

ALL SHIPMENTS RETURNED TO US DUE TO AN INCOMPLETE/INVALID SHIPPING ADDRESS ARE SUBJECT TO A RETURN SHIPPING FEE. SIS LONDON SHOP IS NOT RESPONSIBLE FOR RETURN-TO-SENDER FEES. AS A PRECAUTION, PLEASE MAKE SURE THAT ALL INFORMATION UNDER SHIPPING IS CORRECT BEFORE FINALIZING YOUR ORDER.

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Once your order has been shipped, you will get an email sent to you to confirm the item has been shipped.

All orders will be processed within 1-2 working days. Please allow 3 to 5 working days for orders to be shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-working days when placing your order. 

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NOTE: Orders placed after 5 PM on Friday will not be processed until the following Monday

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All items will be shipped via Royal Mail.


Unfortunately, we cannot split an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

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INTERNATIONAL
We do ship internationally. Shipping charges apply.

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RETURN & EXCHANGE POLICY

EASY 14 DAYS RETURNS AND EXCHANGES!

All you need to do is:

  1. Get an authorisation number 

To get an authorisation email to process the item return, please email us at info@sislondonshop.com with your order number and the reason for the return or exchange within three (3) calendar days after order delivery.

  2. Send the garment back

After receiving an authorisation email, please include the returnable/exchangeable garment with the package and send it postmarked within fourteen (14) calendar days to the address provided in the authorisation email

 3. Wait for the refund/exchange 

Please allow us fourteen (14) business days after package delivery to process the refund or exchange.

 

To be qualified for an exchange or return item(s) should be:

  1. Absolutely brand new condition.

  2. Have no signs of wear, damages, stains, ripped seams, wholes, fabric deformation, etc.

  3. Have all original tags and labels on.

Please be advised, that all returned items will go through our internal quality control checkup. In case the garment does not meet the requirements above, it will be shipped back to the customer. (and the refund will not be issued/exchange will not be processed.)

 

ADDITIONAL INFORMATION:

- The perception of colors may vary from display to display. Therefore, colors of the final product may be slightly different than the image colors.

- Due to tight production schedule orders can only be cancelled if a cancellation request is submitted within 2 hours of the purchase time. Any cancellation request submitted over 2 hours from when an order is placed will be denied.

- Any exchange or return request submitted over three (3) calendar days after order delivery is going to be denied.

- Garments that were worn and/or damaged/stained, garments with no original tags are not returnable or exchangeable.

- We do not accept exchanges or returns on sales items 

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